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frequently asked questionS
SHIPPING INFORMATION
Each piece is handcrafted with care therefore it takes 2-5 working days to prepare and ship your order. Once the order is placed, an email will be sent with the confirmation of the purchase. A tracking number and link will be sent to you via email once your order has been dispatched.
DELIVERY WITHIN SOUTH AFRICA
Flat fee of R110
Free shipping for orders above R1800
We deliver nationwide using local courier services. A physical address and a contact number is required for all orders placed online. Local delivery will take 2-5 working days.
INTERNATIONAL SHIPPING
We can assist with international shipping anywhere in the world. Please email us at info@jewelscentssong.com for more information. International Taxes and Duties, recipients are responsible for any customs or import duties charged by the receiving company.
COLLECTIONS (Johannesburg only)
Please come say hi, collections can take place at our stockist:
The Gift Gallery
44 Stanley, Johannesburg, South Africa
Hours:
Monday - Friday: 9 - 4pm
Saturday: 9 - 3pm
Public holidays and Sundays are closed
SIZE GUIDE
Our hands tend to differ in size from left to right, typically the hand you use the most is larger. Kindly measure the side of your hand that you wish to wear the ring. Our hand craftsmanship is perceptive and sensitive to detail, yet like organic items, one ring may fit and sit differently from another.
Our environments also affect the size of our hands throughout the day. Please bear this fluctuation in mind before you measure your finger.
How to measure your finger:
Choose a comfortable ring that you already own and fits well.
Use a ruler or tape measure and place the ring on top, measuring the millimeters from side to side of the ring.
Compare these measurements with our sizing guide below.
ESP / IT | EUR Circum. mm | Diameter mm | UK / US / AUS | LETTER |
| 5 | 45 | 14,3 | 3,5 - 4 | G |
| 8 | 48 | 15,3 | 4,5 - 5 | I - J |
| 10 | 50 | 15,9 | 5,5 | K |
| 12 | 52 | 16,5 | 6 - 6,5 | L - M |
| 14 | 54 | 17,1 | 6,75 - 7 | N |
| 16 | 56 | 17,8 | 7,5 | O - P |
| 18 | 58 | 18,4 | 8 | Q |
| 20 | 60 | 19,1 | 9 | S |
| 24 | 64 | 20,4 | 10,5 - 11 | V |
PRODUCT AVAILABILITY
We are a multi-disciplinary artistic research and production studio that works according to the seasons directing our inspiration and cultural interest. We are earth sensitive and mindful about how we use and craft with natural material. Therefore each work shared is one of one for a particular season of inspiration.
RETURNS AND EXCHANGES
JEWEL SCENTS & SONG gives you a period of 15 days from the purchase of your order to request an exchange or a return in the form of a Voucher to be used in our store.
Please keep in mind before purchasing that each of our pieces are individually handcrafted, our products may contain unique imperfections, this is innate to our artistic research project that informs each piece. We are committed to nature’s irregularity in our aesthetic production therefore, we do not offer returns for this.
PRODUCT CARE
BRASS
Brass is a durable hybrid metal made from combining zinc and copper. With wear it enjoys a golden tint, oxidising as it gets closer to body temperature. This golden matte look is often the treat with brass. With time, brass develops a natural patina, which is a thin layer of tarnish that develops on the surface of the piece due to moisture and air exposure. To clean, use a metal polish like Brasso and soft polishing cloth that will restore shine.
FINE SILVER
Pure silver also known as fine silver does not tarnish or rust. It contains 99,9% silver and is the closest form of silver to its pure element state. It’s lustre,remarkable beauty and bold appeal allows us to cast unique memorable pieces inspired by the inherited skills of African silversmiths. To clean, use a metal polish like Brasso and soft polishing cloth that will restore shine.
ALUMINIUM
Aluminium is an extremely lightweight, durable metal that does not easily tarnish or rust; this is due to its ability to form a natural layer of aluminium oxide on its layer. To clean, use a metal polish like Brasso and soft polishing cloth that will restore shine.